Exchange Policy

Overview

At Meem By Faisal, we want you to be satisfied with your purchase. Eligible items may be exchanged under the terms below. We do not offer returns for refunds.

Exchange Eligibility

Exchange requests must be made within 15 days of delivery. Items must be unused, unworn, unwashed, and unaltered, with all original tags and packaging intact. Items that are worn, washed, altered, damaged after delivery, or sent without their original tags or packaging will not be accepted for exchange.

Non-Exchangeable Items

Sale or discounted items, customized or personalized products, and items marked as final sale are not eligible for exchange.

How to Request an Exchange

Contact our customer support team within 15 days of receiving your order. Please share your order number, the item you wish to exchange, and the required size or color. Our team will confirm availability and provide instructions.

Exchanges

Exchanges are subject to product availability. If the requested size or color is unavailable, our customer support team will contact you with the available options. No cash or payment-method refunds will be issued.

Exchange Shipping

Customers are responsible for exchange shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service. Meem By Faisal is not responsible for items lost in transit while being sent for exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and share clear photos along with your order details. We will arrange a replacement at no additional cost, subject to availability.

Inspection and Processing

All items sent for exchange are inspected before an exchange is approved. Items that do not meet the conditions above may be sent back to the customer.