Overview
At Meem By Faisal, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward returns and refunds policy to ensure a smooth experience.
Eligibility for Returns
You may return an item within 15 days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact. Items that have been used, washed, altered, or damaged after delivery will not be accepted for return.
Non-Returnable Items
Certain items are not eligible for return, including sale or discounted items, customized or personalized products, and items marked as final sale at the time of purchase. Please review the product description carefully before placing your order.
How to Initiate a Return
To start a return, please contact our customer support team within 15 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return. Our team will guide you through the next steps and provide you with the return instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely. Meem By Faisal is not responsible for items lost in transit during the return process.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item for a different size or color, please contact us within 15 days of delivery. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery with photos of the item and your order details. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions or concerns regarding our Returns and Refunds Policy, please reach out to our customer support team. We are here to help and ensure your shopping experience with Meem By Faisal is a pleasant one.